Customer Assurance




Our domain experience in supply chain dynamics helps us integrate processes with delivery routes and shipment timelines. Our planning process also includes forecasting to ensure efficiency and reliability – across delivery routes and during stopovers.

We also look at the bigger picture on shipment routes to arrive at short-route savings, when possible.



In addition to planning inputs, customs clearance needs the support of internal systems to ensure smooth progression. SCPL’s systems integrate the data and process needs of internal teams, external partners, freight carriers and available infrastructure. We have robust ERP systems plugged into our logistics network to support process-handling and provide real-time movement reports.

Our error-determination protocols and fail-safe processes ensure safe and error-free logistics solutions and cargo tracking.



Our processes are aligned to accommodate preferred trade lanes and cargo delivery routes. Validated solutions in customs clearance and cargo handling help us achieve best-practice levels at each stage – right from shipment pick up, right through final delivery.

Internal process control also ensures that customs regulations and compliance go hand-in-hand with individual shipment profiles from customers.

Cost Control


Cost control is another factor that we keep in mind in client interactions. The need here is to track and eliminate hidden losses and achieve significant cost savings across a shipment cycle. A major plus point here is our knowledge base of the latest customs provisions and incentives.

Cost control also covers aspects such as minimizing risks and avoiding penalties – largely achieved through planning for total compliance and follow through.



The logistics services at SCPL operate within reliable hub-and-spoke clusters right across delivery routes. Reliability has a lot to do with the operating efficiencies of people, systems, processes and networks and how all of this can work together in a mutually supportive process environment.

Being mutually supportive also means less drag and more thrust in cargo handling, which in turn adds to reliability.